Terms and Conditions
ONLINE ORDERS
Please choose the correct shipping or your order will automatically be cancelled. If you choose PICKUP IN STORE you agree that you will walk into our physical location to pick up your items. We are located in El Cajon, CA.
WORKSHOP POLICIES
No Refunds or Price Adjustments: Please be aware that we do not issue refunds or price adjustments. Discount codes and or coupons if applicable must be applied at the time of registration, prior to check out, and will not be accepted or applied (refunded, credited or exchanged for face value) to any previous registration that has already been paid and confirmed as a complete and/or approved transaction.
Time allows for only one project per guest per visit, unless otherwise specified. Project-sharing is not permitted.
Please verify your information entered for customization. There will be a $5.00 recut fee during the workshop if the customization is incorrect.
CANCELLATION/TRANSFER
If you request to move to a different workshop, a transfer fee may be applicable due to the custom nature of our projects and reserved seating in our workshop space. Whenever applicable, we will hold the registration for a future class* based on the below guidelines:
72 Hours Advance Notice: To avoid any transfer fees, kindly give us a minimum of 72 hours advance notice if you or your group are unable to attend your reserved workshop session. We will happily reschedule you for a future class within the next 60 days. You cannot change design or project. Your stencil will be kept on file for you to use for a corresponding future class* within the following 60 days.
Late Notice Cancellation: Any notice given LESS THAN 72 hours prior to a class will be subject to a transfer fee of $5.00 in order to be transferred to a future class. You cannot change design or project. Your stencil will be kept on file for you to use for a corresponding future class within the next 60 days.
‘No-Show’ Attendees: Any guest that is a No-Show to their reserved workshop session will forfeit the missed session and will need to pay $20.00 to re-register. The required materials and custom-cut stencil will be kept on hand to use for a corresponding future class within the next 60 days.
Late Arrivals: Please note that out of respect and consideration for all guests and staff, all workshop sessions begin promptly at the posted start time. Please arrive 10 minutes ahead of the scheduled workshop start time to get set up. 30 minutes or more late will forfeit the session and be considered a no show.
Alternate arrangements can be made in advance if a guest is unable to attend their scheduled workshop session. See above.
Please note our Cancellation Policy: If for some reason our management deems it necessary to cancel or reschedule a workshop session due to hazardous weather or some other unforeseen matter, all our registered guests will be notified as early as possible via text message and/or email. Any workshop session that is cancelled by us will be rescheduled for a future date or refunded.
*When you are able to attend at a later date, please call or email us back with that information and we’ll transfer it for you in our system as long as available seating exists for that future class.